Patient Info

Registration / Enrolment 

 Aspiring Medical is part of the WellSouth Primary Health Network. If you chose to register and enrol with us, you will be eligible for fees subsided by the Ministry of Health. You can only be enrolled at one medical practice and you must meet the government eligibility criteria for enrolment, outlined below.

In order to register and enrol with us, we ask you to complete an enrolment form. Our preference is for us to have your previous medical records transferred to us, to enable continuity of care. There  is a section on the enrolment form for this.  Please note we can only transfer medical records from practices within New Zealand.

We also require you to complete a Health Questionnaire, which helps us to update your file with your health information. 

Please complete:

Enrolment form for Registering and enrolling  or Casual Patients   

Health Questionnaire 

Once we have processed your Enrolment form and Health Questionnaire we will email you to let you know that your registration is complete.

A separate enrolment form is required for each family member.

If you do not attend the practice for three years, we are required by the Ministry of Health to ask you to complete a new enrolment form.

Eligibility Information 

 You are eligible to enrol with the Practice if you meet the following criteria:

• You are a New Zealand citizen
• You hold a New Zealand resident or permanent resident visa
• You hold a work visa/permit that is valid for a minimum of two consecutive years
• You are an Australian citizen or Australian permanent resident and can demonstrate that you have been, or intend to be in New Zealand for a minimum of two consecutive years

For full information regarding eligibility to enrol please check the Ministry of Health website here

Manage My Health

Manage my Health is Aspiring Medicals patient portal

Manage My Health gives you the freedom to make appointments with your GP and book blood tests. You can securely request repeat prescriptions, view you medical records and view your test results. 

Manage My Health gives you the flexibility to do this via their website or their mobile app. Patient who order repeat prescriptions via Manage My Health receive a discount on the cost of the request.

Please talk with our reception team to join.

Patient Fees

Our fees vary according to the length and type of consultation, materials used, level of Government subsidy, your age and your residency status.

If you would like to clarify the cost of your consultation in advance, please contact our reception team on 03 443 0725.

A standard consultation is 15 minutes.

Different charges apply for weekend clinics, after hours, home visits and extended consultations. 

Prices are subject to change without notice

*Medical charges are for a standard (15 minute) consultation. There maybe additional treatment costs involved with your consultation please ask the Clinical team what they are likely to be. 

** ACC charges are the minimum consultation fee, additional charges will apply due to the nature of the injury and the treatment time.

Please note, payment for your appointment is required on the day.

Appointments

As an enrolled patient, you can make appointments through our online patient portal, ManageMyHealth. Once you have activated your profile in ManageMyHealth, you can also use this portal to request repeat prescriptions, view test results and access your clinical notes.

You can also make an appointment by phoning our reception team on 03 443 0725, during clinic hours. Standard appointments are 15 minutes.

Please note, payment for your appointment is required on the day. If you feel that you may need longer than a standard 15-minute consult, please book a double appointment. Extended appointments are needed to discuss:

• Multiple problems
• Initial sports medicine assessments
• Some mental health problems

For the following appointments, please complete the online booking form:

• Travel consultations
• Immigration medicals

For the following appointments, please contact our reception team on 03 443 0725.

• Minor surgery
• Insurance medicals
• Pre-employment medicals

Please discuss your needs with our friendly reception staff when you make your appointment. There is an additional charge for longer appointments.

Urgent Appointments

Cancellations and Missed Appointments

Please phone our reception team on 03 443 0725 if you cannot attend your appointment. At least two hours’ notice is required, as this may allow us to reuse your appointment time. If you cancel your appointment within 2 hours of the appointment time, or fail to attend appointments without notifying us or arriving late for you appointment, you will be charged the full appointment fee. 

Test Results

All tests are reviewed and interpreted by a Doctor or Nurse Practitioner.

Both normal and abnormal results may be of significance

You can check your results once they have been reviewed and filed on our patient portal, Manage My Health.  This can take 5-10 days for the results to show. Normal results may not be notified.

There may be a comment or advice in the comment field.

We encourage all registered patients to sign up to Manage My Health (MMH) patient portal to view their results

If you are not registered for our patient portal, Manage My Health or need further information, please see our reception team.

You will be contacted if the blood test results require follow up. You may be asked to:

• Come for a further appointment
• Have further blood tests
• Continue to monitor your own progress

This contact may be via phone, text, letter, or Manage My Health

If you are unable to review your results on Manage My Health, please phone reception on 03 4430725, Reception may be able to resend the results.

If you are concerned about your health, you as the patient, retain the right and responsibility to initiate further contact with the practice.

You can either book an appointment with your Dr to discuss, alternatively ring reception and ask for the nurse to call you back, this will be within 24-48 hours.

Support Person/whānau and Interpreter Services

At Aspiring Medical Centre you are always welcome to bring a support person/whānau to your appointment.

We also offer Interpreter services if English is not your main language.  Our Interpreter services can be organised for you.  Please talk to our reception team 2 days prior to your appointment so this can be organised for you.

Overdue Accounts

Payment for your appointment is required on the day. In the event you are having difficulty in paying your account, please have a chat to our reception team who, under exceptional circumstances, can organise a payment plan for you. Our bank account number is 06-0949-0380265-00 please put either your name or the name of the patient you are paying the account for in the reference field. 

Accounts that remain unpaid after 3 months will be passed onto a collection agency. Additional fees may be incurred for this service, that will be payable by the patient.

Privacy

Your privacy is important to us. All information regarding your care at Aspiring Medical Centre is confidential. In the course of your treatment, we may need to provide your details and medical history to specialists, hospitals, and other health providers. We ensure that your health information is seen only by those who are involved in your healthcare. Our Health Information Privacy Statement is available here.

For funding purposes, we are required to provide some identifiable data to other health organisations. If this includes any personal health information, we will seek your consent. Under the privacy laws, doctors may also pass information to other health organisations to be used in a non-identifiable manner for health statistics. More information is available from the privacy commission www.privacy.org.nz.

Feedback and Complaints

We value your feedback. Complaints are taken seriously and are used as an opportunity to improve the patient experience.

If you would like to provide feedback about our services, please fill in this form.

You can also seek advice from the Health and Disability Commissioners free patient advocacy service: https://advocacy.org.nz/contact-an-advocate-now/

Child, Young Person's Protection

We are committed to protecting children and young people from harm and abuse.

We take concerns about children and young people’s safety seriously:

• We have a clear process for reporting suspected abuse
• Our new staff are trained to recognise and respond to suspected abuse as part of their induction and orientation
• We ensure all new staff are safety checked before employment is confirmed
• Our existing children’s workers are checked every 3 years.

If abuse or neglect is suspected, detected, or disclosed, practice staff have a professional obligation to report any concerns about child or young people’s wellbeing and safety to our Child Protection Officer.